Returns Policy
Returns & Exchanges Given the customized nature of our products, we do not accept returns or exchanges for orders where the incorrect size, color, or item was ordered, or if a change of mind occurs. We encourage our customers to review their orders carefully before purchasing. Damaged or Incorrect Items In the rare event that an item arrives damaged or with a manufacturing error, we stand by to make it right. Please reach out to our customer care team within 30 days of delivery using our email [email protected] and provide a photo that clearly shows the issue. We will promptly offer a complimentary replacement or issue a refund for the affected item. To speed up the process, provide the issue and required evidence from the table below:
| Issue | Required evidence |
|---|---|
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) | A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5″ for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) | A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing. |
| An issue with an electronic device (manufacturer’s defect) | A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed. |
| Delivery-related product damage | A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
| Reprinted item has the same issue as the original item | A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |
Responsibility for Order Accuracy Please note, eGirls Stream L.L.C. cannot be held accountable for errors in ordering, including wrong size or color selection. Delivery Issues If delivery of your order from eGirls Stream L.L.C. encounters issues, we’re committed to making it right. and ensuring your experience with us remains positive and satisfactory. You have the option of a discounted replacement or a discount on a future purchase. Print Placement Variance For DTG (Direct to Garment) products, please be aware there is a placement tolerance of 0.5 inches. Minor variations in print placement do not constitute a defect and will not be eligible for replacements or refunds. Thank you for choosing eGirls Stream L.L.C. for your custom print needs. We’re here to help bring your vision to your doorstep.
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